If you are not satisfied with the performance of our product please contact us at customerservice@naturallaundrysoap.net within thirty days of the invoice date for a Return Authorization number. We will give you instructions for returning the unused portion of your purchase for a refund. Please feel free to use the same e-mail address tell us how great Pucketa Creek Soapnuts are. The best testimonials will be used - with your permission - and qualify for a free gift.